At Site Speed Coder, we are committed to providing clear and reliable service fulfillment to ensure customer satisfaction. Below, we outline our policies regarding order fulfillment, refunds, returns, and cancellations, in compliance with industry standards and Stripe requirements.

Order Fulfillment Policy

Site Speed Coder provides all services digitally. Our offerings include website optimization, performance analysis, speed enhancements, and related deliverables. These are delivered electronically through email, secure customer portals, or other agreed-upon online platforms.

• Delivery Timeline: Service milestones and deliverables are outlined in the project agreement. Typical timelines depend on the complexity and scope of the project but are communicated clearly during the onboarding process.
• Service Updates: Regular updates are shared with clients, ensuring visibility into the progress of deliverables and milestones.
• No Physical Shipping: All our services are delivered digitally, eliminating the need for physical shipping or handling fees.

 

Refund Policy

Site Speed Coder provides non-tangible, irrevocable services, and refunds are not offered once the initial 30 days of the project are complete. The project start date is defined as the date of the first payment received.

Refunds may be considered in exceptional cases within the first 30 days. To request a refund, please email info@sitespeedcoder.com. Refunds requested after this period will not be processed.

 

Return Policy and Process

As a digital services provider, Site Speed Coder does not offer returns, as there are no physical products involved. If you have concerns about the quality or delivery of our services, please contact us at info@sitespeedcoder.com.

We are committed to resolving issues promptly and ensuring your satisfaction with our work.

Cancellation Policy

Clients may cancel ongoing subscriptions or projects by providing written notice to support@sitespeedcoder.com.

• Cancellation Terms:
  • For subscription services, cancellations must be made at least 15 days before the next billing cycle to avoid charges for the following month.
  • For project-based services, cancellations are governed by the terms outlined in your project agreement. Work completed before the cancellation date is non-refundable.

We encourage clients to discuss any concerns with our team before opting for cancellation, as we are dedicated to finding a solution that meets your needs.

 

Shipping or Delivery Policy

Since Site Speed Coder exclusively provides digital services, there are no physical goods to ship. All deliverables, such as optimization reports and performance data, are sent electronically to the contact email or secure platform specified during onboarding.

If you experience any issues accessing your deliverables, please contact us immediately at info@sitespeedcoder.com for assistance.

 

Customer Support

Our team is always available to assist you with questions or concerns about service fulfillment. Please contact us via:

• Email: info@sitespeedcoder.com
• Hours of Operation: Monday to Friday, 9 AM – 5 PM (EST)

We aim to provide transparent, fair, and trustworthy policies to build confidence in our services. For additional questions or clarifications, please reach out to us.